Phlebotomist

Company: One Medical
Location: Federal Way
Posted on: November 2, 2024

Job Description:

About One Medical

We are a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We're on a mission to transform healthcare, improving the experience for patients, providers, employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs and programs for preventive care, chronic care management and mental health concerns have been delighting people for 15 years.

We're building a diverse, driven and empathetic team, while cultivating an environment where everyone can thrive. We're committed to fair and equitable compensation practices.

Job Description

As a One Medical Lab Services Specialist/Member Support Specialist at our Federal Way, WA office, you'll provide exceptional experiences for our patients and help them accomplish an important part of their care journey. You'll provide venipuncture, dispensary responsibilities and other clinical support services. You'll be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You'll remove barriers to care, resulting in a truly exceptional in-office patient experience.

Responsibilities

* Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics
* Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
* Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
* Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties
* Use impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
* All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations, etc
* Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc
* Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
* Master our technology suite including Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life and Chirp

Requirements

* Active phlebotomy certification to practice in WA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
* Strong written and verbal communication skills
* High School Diploma or equivalent
* Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously
* Experience working on collaborative, diverse, multi-disciplinary teams
* Proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
* Proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
* Experience with extended scope care including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred

Benefits

* Paid sabbatical after every 5 years
* Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
* Competitive Medical, Dental and Vision plans
* Free One Medical memberships for yourself, your friends and family
* Pre-Tax commuter benefits
* PTO cash outs - Option to cash out up to 40 accrued hours per year
* Competitive salary: starts at $24 per hour based on a full time schedule

Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits.

Keywords: One Medical, Yakima , Phlebotomist, Healthcare , Federal Way, Washington