Head of Service Delivery - Borough Green, Kent

Company: Hhcelcon
Location: Kent
Posted on: November 15, 2024

Job Description:

Careers > Head of Service Delivery at Borough GreenAbout H+H:H+H is the only company in the UK to concentrate exclusively on the manufacture of aircrete products. Our focus is the development of products and systems which provide high performance buildings guaranteed to last several lifetimes. We manufacture our range of products in three state-of-the art factories in the UK and have our corporate HQ in Denmark with numerous manufacturing facilities across Europe.Through internal training, performance management and the use of external training providers we offer all employees the chance to learn new skills and develop existing ones, helping us to maintain and improve the service we provide to our customers. We offer a stimulating and supportive working environment, competitive salary rates and employee benefits.Join our team at H+H, where we are committed to building better homes and communities through our shared promises and culture. As partners in wall building, we prioritise teamwork and trust, ensuring our partners' needs are met with excellence. We put people first, valuing health, safety, and diversity, and are performance-driven, delivering quality products and services even in challenging times. Our innovative spirit pushes boundaries, seeking improvements in operations and products for a sustainable future. Our culture is customer-focused, collaborative, and built on trust, courage, and the development of our people to drive results. Be part of a company that acts today for a carbon-neutral tomorrow. Join us in shaping the future of sustainable living.Role Overview:We are seeking a dynamic and experienced Head of Service Delivery to join our team. In this pivotal role, you will develop and implement high standards for service processes and procedures, ensuring exceptional customer experiences. You will support the Commercial Director in driving commercial growth, managing customer engagements, and shaping our service offerings.Key Responsibilities:

• Customer Relationship Management: Build and nurture strong client relationships, ensuring high levels of customer engagement and satisfaction.
• Proactive Issue Resolution: Anticipate and address potential service issues to ensure a seamless customer experience.
• Team Leadership: Guide and develop team members, fostering a culture of continuous improvement.
• Efficiency Improvement: Identify and eliminate waste in service delivery processes, driving efficiency and productivity.
• Order Processing: Oversee the processing of customer orders to ensure timely and accurate delivery.Qualifications, Skills and Experience:
• Degree in Business Administration, Business Management, or a relevant field.
• Extensive management experience in a similar role.
• Certifications in Management (e.g., ILM, CMI) and Project Management (e.g., PRINCE2) are advantageous.
• Proven ability to inspire and lead a customer service team.
• Strong strategic thinking and decision-making skills.
• Excellent communication skills and proficiency in Microsoft Office applications.Applications:Please share your CV and cover letter with us. You can email them to: UKCareers@hplush.com. If we receive high-quality applications, we might close this fantastic job opportunity sooner than expected. So, don't hesitate-apply sooner rather than later!
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